Completing the management console customization and configuration

Procedure

  1. Set the HMC remote support options by using the customer worksheets.
    1. From the navigation area, click Service Management.
    2. In the right work area, go to the Connectivity section.
    3. Select the management console navigation item that is listed in the second column of Table 1.
    Note: Extra guidance is available through the online Help and the IBM DS8000 Introduction and Planning Guide for your model.
    Table 1. Management console customization tasks for remote support
    Task Management console navigation option Customer worksheet Done
    Customer information Manage Customer Information Company information worksheet  
    Outbound Connectivity Settings:
    Internet SSL
    See Note 1.a and 1.b below for settings    		 Manage Outbound Connectivity
    (Local Console Configuration section)
    If "Enable Call Home" feature is checked in the worksheet, then click Configure.
    • In the Local Console Configuration panel, select the check box Enable the local console as a call home server.
    • If the worksheet indicates "Use SSL Proxy", select the check box Use SSL proxy and enter the address and port information.
    • If the worksheet indicates "Authenticate with the SSL Proxy", select the check box Authenticate with SSL proxy and enter the user and password information. Set the protocol to Internet as indicated by the worksheet.
    • After all information has been entered in the panel, click OK.
    		 Manage Outbound Connectivity section of Remote Support worksheet  
    Call-Home Server Consoles Manage Outbound Connectivity (Call-Home Server Consoles section)
    1. The number of Call Home Server Consoles (HMCs) listed in the (IP Address or Host Name field) matches the number of HMCs configured for the storage complex. There is a minimum of 1 and a maximum of 2.
    2. Local console must be configured before it is displayed in this list.
    3. Make sure the check box Use discovered call-home server consoles is selected.

    Click OK when finished with Call-Home Server Consoles.

    		    
    Notes:
    1. Outbound/inbound connectivity:
      • Refer to the remote support worksheets, completed by the customer to verify the remote support settings for outbound (call home) and inbound (remote services) remote support. When you enable outbound (call home) support, the management console sends an electronic call home record to IBM® support when there is a problem within the storage complex.
      • If inbound remote services (AOS or rsc) are enabled, IBM next level of support can perform service tasks remotely. They can view error logs, problem logs, and initiate trace or dump retrievals. If outbound support is enabled, but inbound remote service is not enabled, the IBM service representative must be onsite to troubleshoot and service the storage complex.
    2. Internet Secure Sockets Layer (SSL):
      • For problem notification, the Internet SSL option allows your MC to connect to the IBM service center with a secure sockets layer internet connection. The customer must open port 443:tcp in the network infrastructure.
      • Secure FTP or FTP can be configured for offload of log and trace data if encrypted Internet SSL connectivity is desired by the customer. FTP cannot be used for problem notification. Thus Internet SSL must still be configured for problem notification.
  2. Set the HMC remote support options by using the customer worksheets.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Storage Server HMC Tasks section.
    3. Select the management console navigation item that is listed in the second column of Table 2.
      Note: For more guidance, see the IBM DS8000 Introduction and Planning Guide for your model.
      Table 2. Management console customization tasks for remote support
      Task Management console navigation option Customer Worksheet Done
      Customer information: AOS setting Manage AOS Embedded AOS worksheet

      If "Allow unattended remote sessions with embedded AOS" is checked in the worksheet, then use the information provided in the worksheet to configure AOS.

      		  
      Customer information: rsc setting Manage rsc Remote Support Center (rsc) configuration

      If "Allow Remote Support Center connection" is checked in the worksheet, then use the information provided in the worksheet to configure rsc.

      		 
  3. Set the HMC service agent options by using the customer worksheets.
    1. From the navigation area, click Service Management.
    2. In the right work area, above the Connectivity section, select the management console navigation item that is listed in the second column of Table 3.
    Notes:
    • If your Service Agent Configuration Tasks list displays a "Service Agent Connection Manager" option, DO NOT enable it.
    • More guidance is available through the online Help and the IBM DS8000 Introduction and Planning Guide for your model.
    Table 3. Customization tasks for Service Agent
    Task Management console navigation option Customer worksheet Done
    Transmit Service Information:
    MRPD settings

    Ensure that both management consoles are configured to send MRPD.
    Service Management > Transmit Service Information Select the Schedule and Send Data tab
    • Leave Operational Test (Heartbeat) at its default settings.
      Note: This is a server function that is not used by DS8000®.
    • Select (enable) the Hardware Service Information (VPD) check box.
    • Set the Interval to 21 (days).
    • Click the Choose Time button to set VPD transmit time as desired.
    • Clear (disable) the Software Service Information check box (if selected).
    • Clear (disable) the Performance Management Information check box (if selected).
    • Clear (disable) the Update Access Key Information check box (if present and selected).
    • Clear (disable) the Disk Health check box (if selected).
    • Clear (disable) the Fix Level Reporting Tool (FLRT) check box (if selected).
    • After the above settings have been updated, click OK.
    		 Not used.  
    Transmit Service Information:
    FTP settings    		 Service Management > Transmit Service Information

    Select the Configure FTP Connections tab.

    If "Use FTP" or "Use Secure FTP" (instead of "Use the call home setup") are checked in the worksheet as the delivery method for dumps and traces, then use the information provided in the worksheet to configure FTP or Secure FTP.

    Click Save when finished with Transmit Service Information (Transmit and FTP).

    		 Outbound (call home) worksheet.
    Dumps and traces section.    		  
    Customer Notification:
    Email    		 Service Management > Manage Serviceable Event Notification > Email tab

    If "Enable email notifications" is checked in the worksheet, select the check box Enable email notification for problem events and use the information provided in the worksheet to configure email.

    		 E-mail notification worksheet.  
    Customer Notification:
    SNMP    		 Service Management > Manage Serviceable Event Notification > SNMP Trap Configuration tab

    If "Enable SNMP trap notifications" is checked in the worksheet, select the check box Enable enhanced information for SNMP traps and use the information provided in the worksheet to configure SNMP.

    Click OK when finished with Customer Notification (Email and SNMP).

    		 SNMP trap notification worksheet.  
    Note 1: If you have a primary (MC 1) and secondary (MC 2) management console, configure BOTH management consoles to send MRPD data
  4. Set the management console heartbeat options.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Storage Server HMC Tasks section and click View/Change Heartbeat Configuration.
    3. Select the heartbeat frequency. The recommended setting is 7 days.
    4. If the heartbeat information must be sent to customer e-mail and SNMP trap destinations, select the Also send heartbeat to customer check box. Note that e-mail destinations must be configured for All problem events.
    5. Is the Schedule Heartbeat button grayed out?
      • Yes. Heartbeat is already scheduled with the settings shown. Go to step 4.i.
      • No. Go to the next step.
    6. Click Schedule Heartbeat. Do not click Send Heartbeat Now, you will test this later.
    7. The selected frequency will be displayed. Click Yes to continue.
    8. Click OK in response to Successfully scheduled heartbeat.
    9. The View/Change Heartbeat Configuration window is displayed. Click Close to exit the window.
  5. Connect the keyboard and monitor to the secondary management console (MC 2) ports. Select with the KVM switch, if used. Repeat steps 1 through 4 for the secondary management console, then continue with the next step.
    Note: When you are finished configuring the secondary management console (MC 2), reconnect the keyboard and monitor to the primary management console (MC 1) ports.
  6. Continue with the next section.