Checking for RETAIN registration

About this task

Call-home processing of serviceable events depends on the RETAIN CCPF registration of each rack. Expansion rack serviceable events are called home using the expansion rack serial number. In most countries, registration of the rack is completed by an automated process. For other countries, manual registration is needed, and you must check RETAIN registration.

Procedure

Is the country of installation listed in Table 1, Table 2 , or Table 3?

Yes, rack serial numbers should already be registered. You can verify registration as a precaution, or you can proceed to the next section.
No, continue to the next step.

Table 1. PAN-IOT countries with automated RETAIN CCPF registration
Code	Country	Code	Country
603	Albania	705	Macedonia
607	Armenia	787	Moldova
618	Austria	788	Netherlands
626	Belarus	806	Norway
624	Belgium	820	Poland
699	Bosnia	822	Portugal
644	Bulgaria	826	Romania
704	Croatia	821	Russia
668	Czech Republic	707	Serbia
678	Denmark	708	Slovakia
702	Finland	693	Slovenia
706	France	864	South Africa
651	Georgia	838	Spain
724	Germany	846	Sweden
740	Hungary	848	Switzerland
754	Ireland	889	Ukraine
758	Italy	866	United Kingdom
694	Kazakhstan	741	Uzbekistan
695	Kyrgyzstan

Table 2. Americas countries with automated RETAIN CCPF registration
Code	Country
613	Argentina
629	Bolivia
631	Brazil
649	Canada
661	Colombia
683	Ecuador
781	Mexico
815	Peru
000	United States
871	Venezuela

Table 3. Asia-Pacific countries with automated RETAIN CCPF registration
Code	Country
760	Japan

Sign on to RETAIN to verify that each new and existing rack in this storage facility is registered.
Enter n;z/cpu NNNNPPSSSSS where:

NNNN

Machine type (one of the following):
2107, 2831, 2832, 2833, or 2834
5331, 5332, 5333, 5334
9581, 9586

PP

Plant of manufacture

SSSSS

The last 5 digits of the serial number.
You can find this information on the rack machine type, model, and serial number (MTMS) label. The MTMS labels are above the front cover latch or right rear cover latch.

Note: If you use the WebRetain CPU utility, enter only plant and serial. Do not enter machine type.
If the command output returns UNKNOWN CPU SPECIFIED or the WebRetain CPU utility returns "no records found", ask the support center to register the rack.
Note: Some countries register using 00 instead of the actual two-digit plant of manufacture code. If the command output returns UNKNOWN CPU SPECIFIED when the actual plant of manufacture code is specified, retry the command with 00 before you call your next level of support. An example of the command is, n;z/cpu 2NNN00SSSSS.