Completing the management console customization and configuration

Procedure

  1. Set the HMC remote support options by using the customer worksheets.
    1. From the navigation area, click Service Management.
    2. In the right work area, go to the Connectivity section.
    3. Select the management console navigation item that is listed in the second column of Table 1.
    Note: Extra guidance is available through the online Help and the IBM DS8000 Introduction and Planning Guide for your model.
    Table 1. Management console customization tasks for remote support
    Task Management console navigation option Customer worksheet Done
    Customer information Manage Customer Information Company information worksheet  
    Outbound Connectivity Settings:
    Internet SSL
    See Note 1.a and 1.b below for settings    		 Manage Outbound Connectivity (Local Console Configuration section)  Outbound (call home) worksheet  
    Call-Home Server Consoles
    Notes:
    1. The number of Call Home Server Consoles (HMCs) listed in the (IP Address or Host Name field) matches the number of HMCs configured for the storage complex. There is a minimum of 1 and a maximum of 2.
    2. Local console must be configured before it is displayed in this list.
    3. Make sure the check box Use discovered call-home server consoles is selected.
    		 Manage Outbound Connectivity (Call-Home Server Consoles section)

    Click OK when finished with Call-Home Server Consoles.

    		    
    Inbound Connectivity Manage Inbound Connectivity
    Note: Do not select this menu item unless a modem is present in the storage facility.

    Click OK when finished with Manage Inbound Connectivity.

    		 Inbound (remote services) worksheet  
    Notes:
    1. Outbound/inbound connectivity:
      • Refer to the remote support worksheets, completed by the customer to verify the remote support settings for outbound (call home) and inbound (remote services) remote support. When you enable outbound (call home) support, the management console sends an electronic call home record to IBM support when there is a problem within the storage complex.
      • If inbound remote services (AOS, rsc, or modem) are enabled, IBM next level of support can perform service tasks remotely. They can view error logs, problem logs, and initiate trace or dump retrievals. If outbound support is enabled, but inbound remote service is not enabled, the IBM service representative must be onsite to troubleshoot and service the storage complex.
    2. Internet Secure Sockets Layer (SSL):
      • For problem notification the Internet SSL option allows your MC to connect to the IBM service center with a secure sockets layer internet connection. The customer must open port 443:tcp in the network infrastructure.
      • FTP can be configured for offload of log and trace data if encrypted Internet SSL connectivity is desired by the customer. FTP cannot be used for problem notification. Thus Internet SSL must still be configured for problem notification.
      • When you enable outbound (call home) support, your management console sends an electronic call home record to IBM support for any problems within the storage complex. In the header of each call-home record, a callback password appears.
      • If inbound remote service is also enabled, this password enables IBM service representatives to remotely sign on to the management console in response to the service call. If outbound support is enabled, but inbound remote service is not enabled, the IBM service representative must physically come out to your location to troubleshoot and service the storage complex. When inbound remote services are enabled, service representatives can perform service tasks remotely. They can view error logs and problem logs, and initiate trace or dump retrievals.
  2. Set the HMC remote support options by using the customer worksheets.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Storage Server HMC Tasks section.
    3. Select the management console navigation item that is listed in the second column of Table 2.
      Note: For more guidance, see the IBM DS8000 Introduction and Planning Guide for your model.
      Table 2. Management console customization tasks for remote support
      Task Management console navigation option Customer Worksheet Done
      Customer information: AOS setting Manage AOS Inbound (remote service) AOS worksheet  
      Customer information: rsc setting Manage rsc Contact your next level of support if the customer cannot implement AOS.  
  3. Set the HMC service agent options by using the customer worksheets.
    1. From the navigation area, click Service Management.
    2. In the right work area, above the Connectivity section, select the management console navigation item that is listed in the second column of Table 3.
    Notes:
    • If your Service Agent Configuration Tasks list displays a "Service Agent Connection Manager" option, DO NOT enable it.
    • More guidance is available through the online Help and the IBM DS8000 Introduction and Planning Guide for your model.
    Table 3. Customization tasks for Service Agent
    Task Management console navigation option Customer worksheet Done
    Transmit Service Information:
    MRPD settings

    If you are installing a secondary management console, see Note 1

    LIC bundle 88.30.xx.xx and later, Service Management > Transmit Service Information Select the Schedule and Send Data tab
    LIC bundle 88.2x.xx.xx and earlier,     Service Management > Schedule Service Information

    • Leave Operational Test (Heartbeat) at its default settings.
      Note: This is a server function that is not used by DS8000.
    • Select (enable) the Hardware Service Information (VPD) check box.
    • Set the Interval to 21 (days).
    • Click the Choose Time button to set VPD transmit time as desired.
    • Clear (disable) the Software Service Information check box (if selected).
    • Clear (disable) the Performance Management Information check box (if selected).
    • Clear (disable) the Update Access Key Information check box (if present and selected).
    • After the above settings have been updated, click OK.
    		 Not used.  
    Transmit Service Information:
    FTP settings    		 Service Management > Transmit Service Information

    LIC bundle 88.30.xx.xx and later, select the Configure FTP Connections tab.

    LIC bundle 88.2x.xx.xx and earlier, select the FTP tab.

    Note: This is only required if the customer has chosen to allow dumps and traces to be sent by FTP.
    • Select Enable FTP offload of service information check box.
    • Leave the default settings for the FTP server.
    • If required, enter the customer firewall information.

    Click OK or Save (depending on the LIC bundle) when finished with Transmit Service Information (Transmit and FTP).

    		 Outbound (call home) worksheet.  
    Customer Notification:
    Email    		 From the Connectivity section, click Manage Serviceable Event Notification > Email tab E-mail notification worksheet.  
    Customer Notification:
    SNMP    		 From the Connectivity section, click Manage Serviceable Event Notification > SNMP Trap Configuration tab

    Click OK when finished with Customer Notification (Email and SNMP).

    		 SNMP trap notification worksheet.  
    Note 1: If you have a primary (MC 1) and secondary (MC 2) management console, configure BOTH management consoles to send MRPD data
  4. Set the management console heartbeat options.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Storage Server HMC Tasks section and click View/Change Heartbeat Configuration.
    3. Select the heartbeat frequency. The recommended setting is 7 days.
    4. If the heartbeat information must be sent to customer e-mail and SNMP trap destinations, select the Also send heartbeat to customer check box. Note that e-mail destinations must be configured for All problem events.
    5. Is the Schedule Heartbeat button grayed out?
      • Yes. Heartbeat is already scheduled with the settings shown. Go to step 4.i.
      • No. Go to 4.f.
    6. Click Schedule Heartbeat. Do not click Send Heartbeat Now, you will test this later.
    7. The selected frequency will be displayed. Click Yes to continue.
    8. Click OK in response to Successfully scheduled heartbeat.
    9. The View/Change Heartbeat Configuration window is displayed. Click Close to exit the window.
    Note: The management console heartbeat function verifies that the HMC continues to be available for Call Home and Remote service. It uses the SSL connection. The service representative sets the frequency (1, 7, 14, or 28 days). The recommended setting is 7 days. The heartbeat function creates a serviceable event (SE) on the HMC with SRC BEF00012. The SE contains the frequency setting and is sent to IBM® with the normal SE Call Home function. If IBM does not receive the SEs at the recommended frequency, a service action to determine the cause can be initiated by next level of support.
  5. Does the storage facility that you are installing contain a secondary management console (MC2)?
    1. Yes. Connect the keyboard and monitor cables to the secondary management console (MC 2) ports.
      Repeat steps 1 - 4 for the secondary management console, then continue with the next step.
    2. No. Go to the next step.
    Note: When finished configuring the secondary management console (MC2), reconnect the keyboard and monitor cables to the primary management console (MC 1) ports.
  6. Continue with the next section.