MAP7070 Recover USB Ethernet adapter running at low speed

1. Note the affected management console, MC1 (left) or MC2 (right, if present). Locate the management console and associated USB Ethernet adapter location.

   

   Table 1. Small form factor management console connections (rear)

   Index	Management console connection or component
   1	Power
   2	Ethernet eth3 (gray)
   3	Ethernet eth2 (customer)
   4	Ethernet eth0 (black)
   5	VGA to keyboard/monitor patch panel
   6	USB-2 to modem1 (cable still exists if modem is not present)
   	USB-2 to USB Ethernet adapter eth1 (second customer LAN connection)1 (cable still exists if adapter is not present)
   7	USB-3 to keyboard/monitor patch panel
   8	Not used
   9	Cover plate retaining screws
   Note: 1. Connector is used for either a modem or a second customer LAN connection.

   

   Table 2. Small form factor management console customer network connections (rear)

   Index	Management console connection or component
   1	Ethernet eth2 (customer), management console 1 (MC 1)
   2	Ethernet eth2 (customer), management console 2 (MC 2)
   3	Ethernet eth1 (second customer LAN connection, if used), management console 1 (MC 1)
   4	Ethernet eth1 (second customer LAN connection, if used), management console 2 (MC 2)

2. Shut down the management console.
   1. Ensure that the customer is not currently accessing the management console to perform configuration or copy services functions.
   2. Close or cancel any tasks or windows that are currently open.
   3. From the navigation area, click HMC Management.
   4. In the right work area, go to the Operations section and click Shut Down or Restart. The Shutdown or Restart window opens.
   5. Select Shutdown HMC and click OK.
3. Unplug and reseat the failing USB Ethernet adapter into the USB cable. See Figure 2 and Table 2.
4. Unplug and reseat the affected USB cable into the management console USB port. See Figure 1 and Table 1.
5. Press the power button to start the management console.
6. Log in to the management console.
7. Run the Verify USB Network Adapter Speed test.
   1. From the navigation area, click HMC Management.
   2. In the right work area, go to the Operations section and click Verify USB Network Adapter Speed.
8. Did the Verify USB Network Adapter Speed test complete successfully?
   • Yes: Go to MAP1500 Ending a service action to close the serviceable event, save the network topology, and ensure good subsystem status.
   • No: Go to MAP7070 Section-2.

Reseating the affected USB Ethernet adapter did not resolve the speed problem. The adapter is not running at the expected speed and will be replaced.

1. Shut down the management console.
   1. Ensure that the customer is not currently accessing the management console to perform configuration or copy services functions.
   2. Close or cancel any tasks or windows that are currently open.
   3. From the navigation area, click HMC Management.
   4. In the right work area, go to the Operations section and click Shut Down or Restart. The Shutdown or Restart window opens.
   5. Select Shutdown HMC and click OK.
2. Replace the failing USB Ethernet adapter. See Figure 2 and Table 2.
3. Press the power button to start the management console.
4. Log in to the management console.
5. Run the Verify USB Network Adapter Speed test.
   1. From the navigation area, click HMC Management.
   2. In the right work area, go to the Operations section and click Verify USB Network Adapter Speed.
6. Did the Verify USB Network Adapter Speed test complete successfully?
   • Yes: Go to MAP1500 Ending a service action to close the serviceable event, save the network topology, and ensure good subsystem status.
   • No: Contact your next level of support.

1. Note the affected network (black or gray) in the serviceable event that sent you here. Locate the affected USB Ethernet adapter and cable. For T540, see Figure 3, Figure 5, and Table 3. For other models, see Figure 3 and Figure 4.

   

   

   Table 3. T540 connection locations

   Cable label	Laptop connection	Port	Use	Refer to
   T3 or "MGMT CONSOLE"	Rear RJ45 Ethernet	eth2	Customer network	Figure 5
   T5	Left side, front USB	eth0	Private network, black	Figure 5
   T4	Left side, rear USB	eth3	Private network, gray	Figure 5

   

2. Shut down the management console.
   1. Ensure that the customer is not currently accessing the management console to perform configuration or copy services functions.
   2. Close or cancel any tasks or windows that are currently open.
   3. From the navigation area, click HMC Management.
   4. In the right work area, go to the Operations section and click Shut Down or Restart. The Shutdown or Restart window opens.
   5. Select Shutdown HMC and click OK.
3. Unplug and reseat the failing USB Ethernet adapter into the USB cable. See Figure 3.
4. Unplug and reseat the affected USB cable into the laptop USB port. For T540, see Figure 5 and Table 3. For other models, see Figure 4.
5. Press the power button to start the management console.
6. Log in to the management console.
7. Run the Verify USB Network Adapter Speed test.
   1. From the navigation area, click HMC Management.
   2. In the right work area, go to the Operations section and click Verify USB Network Adapter Speed.
8. Did the Verify USB Network Adapter Speed test complete successfully?
   • Yes: Go to MAP1500 Ending a service action to close the serviceable event, save the network topology, and ensure good subsystem status.
   • No: Go to MAP7070 Section-4.

Reseating the affected USB Ethernet adapter did not resolve the speed problem. The adapter is not running at the expected speed and will be replaced.

1. Shut down the management console.
   1. Ensure that the customer is not currently accessing the management console to perform configuration or copy services functions.
   2. Close or cancel any tasks or windows that are currently open.
   3. From the navigation area, click HMC Management.
   4. In the right work area, go to the Operations section and click Shut Down or Restart. The Shutdown or Restart window opens.
   5. Select Shutdown HMC and click OK.
2. Replace the failing USB Ethernet adapter. See Figure 3.
3. Press the power button to start the management console.
4. Log in to the management console.
5. Run the Verify USB Network Adapter Speed test.
   1. From the navigation area, click HMC Management.
   2. In the right work area, go to the Operations section and click Verify USB Network Adapter Speed.
6. Did the Verify USB Network Adapter Speed test complete successfully?
   • Yes: Go to MAP1500 Ending a service action to close the serviceable event, save the network topology, and ensure good subsystem status.
   • No: Contact your next level of support.