(B7xxxxxx) Licensed Internal Code (LIC) reference codes
For use by service providers.
Use this table for B7xxxxxx reference codes.
Perform the following actions:
- Find the unit reference code by looking at characters 5 through 8 of the top 16 character line of function 11 (4 rightmost characters of word 1). These 4 characters are the unit reference code.
- Look up the unit reference code in Table 1.
- Perform the actions in the Description/Action column of the table.
In all cases, once the failing item is determined, go to the locations table for the system you are working on to determine the location, and use the remove and replace procedure for the failing item.
- The SRCs on this page are from the Power Systems hardware documentation, and the Descriptions apply to a single CEC enclosure or I/O enclosure. The Action and Failing Item fields are modified as appropriate for DS8000® architecture and repair methods.
- SRCs missing from the following tables might be found on the Power Systems online documentation. You can use the SRC description
as is
to define the problem. Do not use the Action and Failing Item without contacting the next level of support first. - To display the Power Systems hardware
online documentation, go to the Web site http://www-01.ibm.com/support/knowledgecenter/.
- In the IBM Systems Hardware Information right content pane, click POWER6 reference codes listing.
| SRC | Description/Action | Failing Item |
|---|---|---|
| B7xx0103 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform Licensed Internal Code (LIC) detected an internal problem. Collect all the SRC words and the platform system dump, and then contact your next level of support. |
LICCODE |
| B7xx0106 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. A secondary failure due to an invalid SRC occurred when the platform attempted to terminate. Collect all the SRC words and the platform system dump, and then contact your next level of support. |
LICCODE |
| B7xx0302 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Perform a platform system dump and notify your service provider. IPL the system. |
LICCODE |
| B7xx0441 | Service processor failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform encountered an error early in the IPL or termination process. |
NEXTLVL |
| B7xx0443 | Service processor failure | NEXTLVL |
| B7xx0601 | System log entry only, no service
action required Support can use this SRC and associated data to determine why the time of day for a partition was lost. No corrective action is required. |
SVCDOCS |
| B7xx0602 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Platform Licensed Internal Code (LIC) detected an error condition. The second word indicates the severity of the error and the specific error condition. If word 2 is not 10000A01 the error is informational only. If word 2 is 10000A01, then record the SRC words and contact your next level of support. |
NEXTLVL |
| B7xx0611 | System clock problem Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. For systems managed by an HMC, use the ASM interface to reset the system clock at power on standby. For systems without an HMC, you can ignore this error. If the error occurs a second time, contact your next level of support. |
SVCDOCS |
| B7xx0621 | System log entry only, no service
action required No service action required. |
|
| B7xx0A00 | System log entry only, no service
action required A user request initiated an I/O tower/drawer power off. No corrective action is required. |
SVCDOCS |
| B7xx1150 to B7xx1151 | System log entry only, no service
action required No action needed unless a serviceable event was logged. If a serviceable event was logged, resolve that error. |
SVCDOCS |
| B7xx1152 | System log entry only, no service
action required No service action is required for this event. If there is a B7001150 SRC present, and then the service processor was reset automatically to correct for the communications problem. If something more severe occurred, there will be a SRC requiring a service action logged as well. |
SVCDOCS |
| B7xx1160 | Service processor failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform encountered an error communicating with the service processor. The platform code attempts a graceful shutdown of partitions and powers off the server after a certain time, or when the last partition indicates shutdown, whichever comes first. |
LICCODE |
| B7xx1161 | System log entry only, no service
action required The platform encountered a service processor event indicating that the power status has changed. Note that this is B7xxxxxx only. |
|
| B7xx1730 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The VPD for the system is not what was expected at IPL. The IPL will not continue. Contact your next level of support. |
SVCDOCS |
| B7xx1731 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The VPD for the system is not what was expected at IPL. Contact your next level of support. |
CAPACTY |
| B7xx1732 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The VPD for the system is not what was expected at IPL. The VPD on a processor card is not correct. Contact your next level of support. |
NEXTLVL |
| B7xx1733 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The VPD for the system is not what was expected at IPL. The VPD on a memory card is not correct. Contact your next level of support. |
NEXTLVL |
| B7xx4400 | There is a platform dump to collect
Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Use the operating system's interface designated to collect platform dumps. |
SVCDOCS |
| B7xx4401 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform LIC detected an internal problem. Contact your next level of support. |
NEXTLVL |
| B7xx4700 to B7xx4701 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. A problem occurred when initializing, reading, or using system VPD. |
CAPACTY |
| B7xx4703 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. A problem occurred when initializing, reading, or using system VPD. |
LICCODE |
| B7xx4704 | Platform LIC detected an error The Capacity on Demand function is no longer available. Look for and correct errors with SRCs of the form 1xxxxxxx in the serviceable event view. If that does not correct the problem, or no errors were found, contact your next level of support. |
SVCDOCS |
| B7xx4705 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. A problem occurred when initializing, reading, or using system VPD. |
LICCODE |
| B7xx4710 | Platform LIC detected an error This SRC is always of the form B700xxxx. A communications problem with the service processor occurred. Look for errors with SRCs of the form 1xxxxxxx or B7xx69xx in the serviceable event view. Work those errors. If no such errors are present, no service action is required. |
CAPACTY |
| B7xx4712 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. A problem occurred when initializing, reading, or using system VPD. |
CAPACTY |
| B7xx4714 | Platform LIC has detected a new VPD pass-through card The new VPD pass-through card requires new activation codes. Enter the new activation codes. |
SVCDOCS |
| B7xx4715 | Platform LIC detected an error A problem occurred when initializing, reading, or using system VPD. Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Look for errors with SRCs of the form 1xxxxxxx in the serviceable event view. Work those errors first. If that does not correct the problem, contact your next level of support. |
SVCPROC |
| B7xx4716 | User intervention required The Capacity on Demand activation code recovery period has been started. Either obtain more capacity or allocate fewer resources. |
SVCDOCS |
| B7xx4730 | Platform LIC detected an error This SRC is always of the form B700xxxx. A problem occurred when configuring the logical partitions on the system. More resources were allocated than there are available for use. Either obtain more capacity or allocate fewer resources. |
LPARCFG |
| B7xx4731 | Platform LIC detected an error This SRC is always of the form B700xxxx. A problem occurred initializing, reading, or using system VPD. No service action is required. |
CAPACTY |
| B7xx4733 | Platform LIC failure This SRC is always of the form B700xxxx. A problem occurred initializing, reading, or using system VPD. No service action is required. |
LICCODE |
| B7xx4740 | Platform LIC detected an error An incorrect activation code has been detected. Resources associated with this activation code have been disabled. Enter a valid activation code. |
SVCDOCS |
| B7xx4741 | Platform LIC detected an error The number of allowable attempts to enter a valid activation code has been exceeded. A system IPL is required in order to retry entering a valid activation code. |
SVCDOCS |
| B7xx4742 | Platform LIC detected an error A communications problem with the service processor occurred. No Capacity on Demand changes can be made. Look for errors with SRCs of the form B1xxxxxx or B7xx69xx in the serviceable event view. Work those errors first. If that does not correct the problem, contact your next level of support. |
SVCDOCS |
| B7xx4747 | User intervention required One hour remains until the On/Off Capacity on Demand request expires. All temporary resources should be removed from partitions before the request expires. |
SVCDOCS |
| B7xx4748 | User intervention required One hour remains until the Reserve Capacity on Demand request expires. In order to reactivate temporary resources, a new Reserve Capacity on Demand enablement code is required. |
SVCDOCS |
| B7xx4749 | User intervention required One hour remains until the Trial Customer on Demand activation expires. All temporary resources should be removed from partitions before the request expires. |
SVCDOCS |
| B7xx4750 | A Capacity on Demand change has been
detected A Reserve Capacity on Demand resource has been activated. |
SVCDOCS |
| B7xx4780 to B7xx4783 | System log entry only, no service
action required The data obtained from the system is not what was expected. The IPL will continue. Should other errors occur, contact your next level of support. |
SVCDOCS |
| B7xx47FF | System log entry only, no service
action required The Capacity on Demand History Log has been written to the error log. No service action is required. |
SVCDOCS |
| B7xx5120 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the system is not exhibiting problematic behavior, this error can safely be ignored. Otherwise, contact your next level of support. |
NEXTLVL |
| B7xx5122 | Platform LIC detected an error | LICCODE |
| B7xx5190 | Operating System error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform detected a problem in an Operating System. Check for errors in the partition ID specified in word 4 of the SRC. If correcting those errors does not correct the problem, or if you find no errors, contact your next level of support. |
SVCDOCS |
| B7xx5300 | Platform LIC detected a failure while
partitioning resources Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Platform partitioning code encountered an error. This SRC represents a large number of possible problems, most of which involve the platform Licensed Internal Code (LIC). Work any error logs found in the serviceable event view. If this fails to correct the problem, or if there are no other errors, contact your next level of support. |
|
| B7xx5400 | A resource has been disabled due
to hardware problems Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform detected a problem with a processor. The processor is not functional. Look in the serviceable event view for a B1xxxxxx error that implicates a processor. If the serviceable event view contains no B1xxxxxx error, or if resolving the error fails to correct the problem, contact your next level of support. |
SVCDOCS |
| B7xx5600 to B7xx5601 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. There was a problem initializing, reading, or using system VPD. |
NEXTLVL |
| B7xx6900 | PCI host bridge failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the serviceable event view is not available, then use the failing item list presented here for servicing this reference code. |
PIOCARD |
| B7xx6906 | System bus error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
SIIOADP |
| B7xx6907 | System bus error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
LICCODE |
| B7xx6908 | System bus error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
PRI_PCI |
| B7xx6909 | System bus error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
LICCODE |
| B7xx6970 | PCI host bridge failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
PIOCARD |
| B7xx6971 | PCI secondary bus failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
PIOCARD |
| B7xx6972 | System bus error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
PRI_PCI |
| B7xx6973 | System bus error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the first half of word 7 is not 0001, remove SVCPROC (the service processor) from the list of possible FRUs. |
MASBUS |
| B7xx6974 | Multi-adapter bridge configuration
change or error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
PIOCARD |
| B7xx6980 | Network Interface Controller (NIC)
resource failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Note: A fiber optic cleaning kit might be
required for optical HSL connections.
|
OPT_CLN |
| B7xx6981 | High Speed Link (HSL) I/O bridge
failure If you find a B1xxxxxx SRC logged on the same tower as one of the FRUs here, and then close this problem and work the B1xxxxxx SRC. Use the unit value of the location codes to determine if the tower is the same. Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
SIIOADP |
| B7xx6982 | High Speed Link (HSL) connection
failure Perform the RIOIP11 procedure. Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Note: A fiber optic cleaning kit might be
required for optical HSL connections.
|
TOPORT |
| B7xx6983 | An invalid High Speed Link (HSL)
configuration was detected Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The four rightmost characters of word 4 in the reference code represent the Program Return Code (PRC), which describes the problem detected. The four leftmost digits of word 7 represent the loop number in hexadecimal format. Convert the loop number to decimal format before comparing it to loop numbers shown in serviceable event views and service tools. To determine the problem, find the PRC in the list below. Note: The FRU description in the serviceable event view
might already contain a message that identifies the problem.
This ends the procedure. |
SIRGCFG |
| B7xx6984 | System log entry only, no service
action required An HSL loop has switched to its alternate path. This is an informational SRC only. Word 7 of the SRC contains the loop number in the leftmost 4 digits. The loop number is in hexadecimal format. You must convert the hexadecimal loop number into decimal format to recognize the loop number. This SRC can be caused by a tower on the HSL loop powering off. This SRC might also appear in a serviceable event view you are using, with a B7006982 or B7006981 logged at approximately the same time. In that case the other SRC is reporting a failure and this SRC is reporting that the alternate RIO path is now being used. Service the other SRC if present. |
SVCDOCS |
| B7xx6985 | High Speed Link (HSL) loop status
message This is a serviceable event only if this error is in a serviceable event view such as the Service Focal Point on HMC, the SAL on i5/OS, the Diagnostic Results Log on AIX or Linux, or the ASMI Error Log. If this is a serviceable event, then perform RIOIP12. Otherwise if this is NOT a serviceable event, then to determine what this SRC means use symbolic FRU SIRSTAT. Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. Note: A fiber optic cleaning kit might be
required for optical HSL connections.
|
TOPORT |
| B7xx6986 | System bus error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the serviceable event view is not available, then use the failing item list presented here for servicing this reference code. |
PWRCBL |
| B7xx6987 | High Speed Link (HSL) connection
failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the serviceable event view is not available, then use the failing item list presented here for servicing this reference code. |
OPT_CLN |
| B7xx6990 | Service processor failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the serviceable event view is not available, then use the failing item list presented here for servicing this reference code. |
SVCPROC |
| B7xx6991 to B7xx6992 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. |
LICCODE |
| B7xx6993 | Service processor failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the serviceable event view is not available, then use the failing item list presented here for servicing this reference code. |
LICCODE |
| B7xx6994 | Service processor failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. If the serviceable event view is not available, then use the failing item list presented here for servicing this reference code. |
SVCPROC |
| B7xx69E1 | Host Channel Adapter The 12X Host Channel Adapter has failed. |
SVCDOCS |
| B7xx69E2 | Platform LIC failure A Platform Licensed Internal Code error occurred related to 12X technology. The system will continue to run with this Host Channel Adapter disabled. Perform a platform dump prior to IPLing the system. An IPL is required to recover the Host Channel Adapter. |
LICCODE |
| B7xx69E3 | System log entry only, no service
action required Part of the HCA chip failed but was not terminating. When thresholded, these errors will result in a B70069E1. |
|
| B7xx69E4 | An invalid High Speed Link (HSL)
configuration was detected An error was detected in the fabric. Have the customer check for problems reported at the IBM Network Manager. This includes cases such as path migration, etc. |
SVCDOCS |
| B7xx69E5 | System log entry only, no service
action required A 12X communications error occurred. Unrecognized command from Subnet Manager. Does not require service. |
|
| B7xx69E6 | System log entry only, no service
action required The cable connection to the switch is broken. Verify that the cable is connected and the switch is powered on. After repairing the problem, verify that the connection has been restored by using the IBM Network Manager. Does not require service. |
|
| B7xx69E7 | System log entry only, no service
action required The cable connection to the switch has been restored. No service action required. |
|
| B7xx69E9 | System log entry only, no service
action required Initial communication has occurred with the Subnet Manager. No service action required. The CEC and switch firmware are now communicating. |
|
| B7xx69EA | System log entry only, no service
action required Reported when the logical switch receives a setPortInfo for the switch management port that sets a new SM LID. This indicates the point where DMA can report changes in switch port states to SM via a TRAP and also that SM has received and accepted out responses to the initial gets. This proves that there is 2-way communication. Note that this will also tell us when a subnet merge has occurred and a new SM has issued a setPortInfo with an SMLID that differs from the previous one. No service action required. |
|
| B7xx69EB | User intervention required A 12X configuration error was detected by the HCA. Verify that the configuration is correct at the HCA. The Port 1 and 2 configurations conflict. |
SVCDOCS |
| B7xxC2AC | System log entry only, no service
action required The Capacity on Demand License acceptance has completed. No corrective action is required. |
SVCDOCS |
| B7xxF103 | Platform LIC failure Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform LIC detected an internal problem. Collect all the SRC words and the platform system dump, and then contact your next level of support. |
LICCODE |
| B7xxF104 | Operating System error Platform LIC terminated a partition. Platform LIC terminated a partition with an unresponsive Operating System. Collect all the SRC words and the platform system dump, and then contact your next level of support. |
NEXTLVL |
| B7xxF105 | Platform LIC detected an error Work with the FRU list in the serviceable event view if there is one; otherwise, use the FRU list documented here to determine the parts to exchange. The platform LIC detected an internal problem. Collect all the SRC words and the platform system dump, and then contact your next level of support. |
NEXTLVL |