MAP6200 Reloading the management console LIC bundle

Use this MAP to reinstall the licensed internal code for the management console.

MAP6200 Section-1

Procedure

  1. Ensure that you were sent here from MAP6020 Management console problem determination or from Exchange the small form factor management console.
  2. Contact your next level of support now.
    1. Ask the customer whether embedded Copy Services Manager (embedded CSM) is in use on the management console that is being reloaded.
    2. Notify your next level of support that you are reloading a management console. They need to know:
      1. The LIC bundle level to be reloaded on the management console.
      2. Whether the management console is in a single-HMC or dual-HMC configuration.
      3. Whether embedded CSM is in use on the management console that is being reloaded.
    3. Your next level of support provides:
      1. The correct recovery media level to use.
        Note: The recovery media might be at a higher level than was originally shipped with the system.
      2. If needed, a specific ICS (install corrective service) image for use with embedded CSM in dual-HMC environments at LIC bundle level 88.2x.xxx.xxx.

    The CDs/DVDs are in the HMC Recovery Kit. Before continuing with this reload of the HMC, contact your next level of support to confirm you have the correct recovery kit.

    Important: You MUST contact your next level of support. They provide the correct recovery media level to use for your specific bundle level. In some cases, they will also provide an ICS level to be installed during the rebuild.

    Table 1 lists the three CDs/DVDs that you need to reload the HMC code for earlier bundle levels, through 87.51.xxx.xxx.
    Table 2 lists the single DVD that you need to reload the HMC code for later bundle levels, starting with 87.52.xxx.xxx.

    Notes:
    1. A kit number is on each CD/DVD (below the IBM® logo; for example, KIT: 23R0133). Ensure that all of the CDs/DVDs have the same kit number.
    2. Your HMC is probably at a higher LIC bundle level than the recovery kit that you have. You install the recovery kit and then use CDA to update HMC code to the desired level. If you are not sure whether the code level of the managed storage facilities matches the code level of the recovery kit, contact your next level of support.
    Table 1. HMC Recovery Kit: CDs/DVDs required to reload the HMC code (earlier bundle levels, through 87.51.xxx.xxx )
    Media disk CD or DVD label Description Installation time (approximate)
    1 2107 HMC Recovery DVD
    HMC Base 1
    Version: xxxxxxxxx
    DVD: #1    		 Base operating system and base HMC code 45 minutes
    2 HMC Extensions
    Version: xxxxxxxxx
    CD: #2    		 Unique code support for 2107 4 minutes
    3 HMC_ICAT_GUI
    Version: xxxxxxxxx
    CD: #3    		 DS Storage Manager code (also known as ICAT), the IBM graphical user interface 8 minutes
    Table 2. HMC Recovery Kit DVD required to reload the HMC code (later bundle levels 87.52.xxx.xxx and beyond)
    Media disk CD or DVD label Description Installation time (approximate)
    1 2107 HMC Recovery DVD Version: xxxxxxxxx DVD: #1 Base operating system and base HMC code, unique code support for 2107, and DS Storage Manager (ICAT) 30 minutes
  3. Is the management console currently running?
    • Yes, go to step 5
    • No, go to the next step.
  4. Is this configuration a dual-HMC configuration?
    • Yes, this is a dual-HMC configuration, and the affected management consoles are not running. Complete step 5 on the other management console, then go to step 7.
    • No, single-HMC configuration and the management console are not running. Go to step 7.
  5. Display and note the private address range in use on this management console.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Storage Server HMC Tasks section and click Query/Change IP Range.
    3. In the Query/Change IP Range window, in the row labeled "Current Private Range," note the address range in use:
      • 9.xx.xx.xx
      • 10.xx.xx.xx
      • 172.xx.xx.xx (default)
      • 192.168.xx.xx
    4. In the Query/Change IP Range window, click Cancel.
  6. Shut down and power off the management console. See MAP6640 Shutting down, restarting, and logging off the management console.
  7. Disconnect the black and gray private network cables from management console Ethernet ports eth0 and eth3. For laptop management consoles, disconnect the Ethernet cable from the USB adapter. Do not disconnect the USB adapter from the laptop. See Figure 1, Figure 2, Figure 3, Figure 4, or Figure 5 depending on the management console model. For small form factor management consoles, ensure that the USB DVD drive is connected to the HMC being rebuilt.
    Figure 1. Ethernet connectors on the rear of the X335 management console server
    Management console rear view with Ethernet locations
    Figure 2. Ethernet connectors on the rear of the X336 management console server
    X336 management console Ethernet ports
    Figure 3. Ethernet connectors X3550 management console server (rear view)
    X3550 management console server (front view)
    Figure 4. eth0 (black network) and eth3 (gray network) USB Ethernet adapters for Thinkpad W500 (similar for Thinkpad T510, T520, T530, T540)
    eth0 (black network) and eth3 (gray network) USB Ethernet adapters for Thinkpad W500 (similar for Thinkpad T510)
    Figure 5. Ethernet connectors for small form factor management console (Model 98x or RPQ)
    Model 98x management console cable connections (rear)
    Note: Refer to Table 3 for connection definitions.
    Table 3. Small form factor management console Ethernet connections
    Index Management console connection 88.xxx.xxx.xxx (Model 98x) Management console connection 87.xxx.xxx.xxx (RPQ only)
    2 eth3 (gray) eth0 (black)
    3 eth2 (customer) eth2 (customer)
    4 eth0 (black) eth3 (gray)
  8. Use Table 4 to find the condition that applies.
    Table 4. Actions to take when reloading a management console
    If this condition applies: Action:
    You replaced a management console in a model 98x, and the new management console did NOT boot successfully. Connect the external DVD drive to the management console USB port ( 2 , Figure 6) and then go to MAP6200 Section-3 Installing a LIC bundle (later bundle levels).
    You are rebuilding a management console in a model 98x.
    You are rebuilding a management console in a model 96x (at later bundle levels 87.52.xxx.xxx and beyond). Go to MAP6200 Section-3 Installing a LIC bundle (later bundle levels)
    You are rebuilding a management console in a model 96x, 95x, 94x, or prior model (earlier bundle levels, through 87.51.xxx.xxx). Go to MAP6200 Section-2 Installing a LIC bundle (earlier bundle levels).
    Figure 6. USB connector  2  to use with the external DVD Drive (Model 98x or RPQ)
    HMC management console (front)

MAP6200 Section-2 Installing a LIC bundle (earlier bundle levels)

About this task

Note: Use this section to install earlier bundle levels, through 87.51.xxx.xxx.

Procedure

  1. If the management console is on, insert the DVD and restart the console. If the management console is off, use the pin hole on the DVD drive to open the drive and insert the DVD, then power on the console.
    1. When powering on, if the console is not booting from the DVD, repeatedly press F12 or F1 key when the initial flash screen is displayed to invoke a menu on which you can choose a booting device.
    2. Choose the DVD drive to boot from.
    When the console is booted from the DVD, the Hardware Management Console Install Wizard screen appears in about 2 minutes.
    Note: If the DVD does not boot, refer to MAP6530 Testing the management console to isolate the problem.
  2. Select Install from the list of options presented and click Next.
  3. Select Install from Media and click Next. On the next screen, ensure the operation is install and the source is media, then click Finish.
  4. You receive either the prompt in substep a or the prompt in substep b, depending on the version of HMC Base Recovery media used:
    1. In about 20 minutes, the following screen is displayed: 
      Please remove the disk media from the DVD/CD drive...
The machine will now reboot to complete the installation

  ==>  Press any key to reboot the machine

      Remove the media and press Enter. The HMC reboots. When the reboot is complete, the following screen is displayed:

      Please select one of the following options:
1 -- Install additional software from CD media
2 -- Finish the installation at a later time
Please enter your selection:

      Type 1 and press Enter. When prompted, insert the HMC Extensions CD #2 and then press Enter.

    2. In about 20 to 45 minutes, the DVD is ejected and the following screen is displayed. 
      Please select one of the following options:
1 -- Install additional software from CD media
2 -- Finish the installation at a later time
Please enter your selection:

      Type 1 and press Enter. When prompted, insert the HMC Extensions CD #2 and then press Enter.

  5. In about 4 minutes, the CD is ejected and the following screen is displayed. 
    Please select one of the following options:
1 -- Install additional software from CD media
2 -- Finish the installation at a later time
Please enter your selection:

    Type 1 and press Enter. When prompted, insert the HMC_ICAT_GUI CD #3 and then press Enter.

  6. In about 10 to 20 minutes, the following screen is displayed. 
    Please select one of the following options:
1 -- Restore critical console data from DVD-RAM media (Install Only)
2 -- Restore upgrade data from DVD-RAM media (upgrade from older Version/Release)
3 -- Finish the installation
Please enter your selection:

    Go to the next step to enter your selection.

  7. Type 3 to finish the installation, and press Enter. The HMC automatically restarts.
  8. If the keyboard layout configuration menu is displayed, select option 2 (Do not change keyboard layout and do not run this program again on the next system boot) and press Enter.
  9. If the change locale menu is displayed, select the second option (Exit now and don't prompt for locale again) and press Enter.
    Note: If the keyboard layout configuration menu or change locale menu minimizes before a selection is made, you will be prompted again at the next reboot.
  10. During the HMC boot, a screen opens and prompts you to select an HMC role.
    1. Select either Primary for HMC1 or Secondary for HMC2, and press Enter.
    2. Type "Yes" and press Enter to confirm your selection.

    After you confirm your selection, the HMC boot continues.

  11. Go to MAP6200 Section-4 Completing the installation.

MAP6200 Section-3 Installing a LIC bundle (later bundle levels)

About this task

Note: Use this section to install later bundle levels, starting with 87.52.xxx.xxx.

Procedure

  1. If the management console is on, insert the DVD disk and restart the console. If the management console is off, use the pin hole on the DVD drive to open the drive and insert the DVD, then power on the console.
    1. When powering on, if the console is not booting from the DVD, repeatedly press F12 or F1 key when the initial flash screen is displayed to invoke a menu on which you can choose a booting device.
    2. Choose the DVD drive to boot from.
    When the console is booted from the DVD, the Hardware Management Console Install Wizard screen appears in about 2 minutes.
    Notes:
    • If the DVD does not boot, refer to the appropriate service guide to isolate the problem. The guide is on the DS8000® service documentation CD (the CD is part of the ship group). Refer to MAP6200 Section-1 for a list of the guides.
    • Starting with Release 8, the HMC installation process uses a new interface. To navigate the interface:
      • Use the arrow keys to select an item in a list
      • Press the space bar to select the highlighted item
      • Press the Tab key to move between buttons
      • Press the space bar to click the highlighted button
  2. The Next button should already be highlighted; if not press the Tab key until it is highlighted, then press the space bar to click it.
  3. Select Install by pushing the down arrow key. After the Install option is highlighted, press the space bar to select it. Then, press Tab to highlight the Next button and press the space bar to click it. On the next screen, press the space bar to click Finish.
  4. In about 45 minutes, the following screen is displayed: 
    The installation is completed. Please select one of the options below, then press 'Next' to continue.
( ) Restore critical console data from media (Install Only).
( ) Finish the installation without restoring data.
[Next]

    Go to the next step to enter your selection.

  5. Press the down arrow to highlight Finish the installation, then press the space bar to select this option. Then, press Tab to highlight the Next button and press the space bar to click it. The HMC automatically restarts.
  6. During the HMC boot, a screen opens and prompts you to select an HMC role.
    1. Use the arrow keys to highlight either Primary for HMC1 or Secondary for HMC2, then press Tab to highlight the OK button, and the space bar to click it.
    2. The next panel confirms your selection. With the OK button highlighted, press the space bar to click it.

    After you confirm your selection, the HMC boot continues.

  7. If the keyboard layout configuration menu is displayed, select option 2 (Do not change keyboard layout and do not run this program again on the next system boot) and press Enter.
  8. If the change locale menu is displayed, select the second option (Exit now and don't prompt for locale again) and press Enter.
    Note: If the keyboard layout configuration menu or change locale menu minimizes before a selection is made, you are prompted again at the next reboot.
  9. Go to MAP6200 Section-4 Completing the installation.

MAP6200 Section-4 Completing the installation

Procedure

  1. After the HMC boots, the License Agreement is displayed. Click Accept twice to accept the license agreements.
  2. After the license agreements are displayed, the Guided Setup Wizard might be displayed. Deselect Show this screen again when I sign on to the HMC and then click No.
  3. The HMC console application begins initiating. After 3 to 5 minutes, the pre-login HTML page is shown.
  4. On the HMC pre-login HTML page, click Log on and launch the Hardware Management Console web application. The HMC login page is displayed.
  5. Log on to the management console with user ID CE and password serv1cece.

    Was the logon successful?

    • Yes, go to the next step.
    • No, begin problem isolation at Start here.
    Notes:
    • If CE login fails immediately after boot, wait 5 minutes and retry. If the retry also fails, then begin problem isolation.
    • After login, you might receive the following message:
    RMC communication could not be established to the LPARs; unable to determine the status of Preloaded code.
    This message is normal because critical console data is not yet restored. Click OK to close the message window.
  6. Set management console clock, time, date, and time zone:
    1. From the navigation area, click HMC Management.
    2. In the right work pane, go to the Operations section.
    3. Click Change Date and Time.
    4. Click Customize Console Date and Time tab.
    5. In the Clock field, ensure that UTC is selected.
    6. In the Time field, enter the local time.
    7. In the Date field, set the current date.
    8. Set the Time zone to a location that has the same time zone and daylight savings settings as the storage facility location.
    9. Click OK on the Reboot/Restart warning panel, but do not restart.
  7. If a private address range other than the default of 172.xx.xx.xx is in use by the storage facility, the management console must be set up for that address range now. Refer to the following table. Select the first row that applies and do the action that is listed for that row.
    Is a non-default private address range in use? LIC bundle level Action
    Do not know Any Contact your next level of support.
    Yes Below 76.xx.xx.xx Contact your next level of support.
    Yes, 9.xx.xx.xx on a secondary HMC (model 941) Below 76.10.xx.xx Contact your next level of support.
    Yes, 9.xx.xx.xx on a secondary HMC (model 951) Below 86.10.xx.xx Contact your next level of support.
    Yes 76.xx.xx.xx or above, but below 87.52.xx.xx Go to step 8
    Yes 87.52.xx.xx or above Go to step 13
    No, the default 172.xx.xx.xx is in use Any Go to step 9
  8. A non-default private address range is in use by this storage facility. LIC bundle level is below 87.52.xx.xx. Activate the private address range selection menu.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Storage Server HMC Tasks section and click Query/Change IP Range.
    3. In the Query/Change IP Range window, select the Activate Private Range Selection Menu checkbox, then click OK.
    4. When the management console is restarted, you can select the private address range.
  9. Restart the management console by completing the following steps:
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Operations section and click Shut Down or Restart. The Shutdown or Restart window opens.
    3. Select Restart HMC. Click OK.
    Note: Some HMC rebuild scenarios can produce serviceable events with SRC EA880936. This SRC is expected due to temporary mismatch of code levels between the CEC and HMC during the update. The serviceable event can be closed. Completing the HMC bundle update brings the HMC to a compatible level and prevent this SRC.

    Example of SRC EA880936 text:
    HSCE2358 Managed system 9117-MMA*10FE733 PRIMARY T-side code level 01FM340 not compatible. Recommended HMC level: Version: 7 Release: 340 Service Pack: 3 HMC Build level: 20090709.1.

  10. Reconnect the black private network cable to management console Ethernet port eth0.
    Reconnect the gray private network cable to management console Ethernet port eth3.
    See Figure 1, Figure 2, Figure 3, or Figure 4, depending on the management console model.
  11. If you activated the private range selection menu, the menu is displayed during startup. Select the desired address range from the list, and then confirm the selection. See Figure 7.
    Figure 7. Private address range selection menu
    Screen capture of private address range selection menu
  12. Go to step 15.
  13. A non-default private address range is in use by this storage facility. LIC bundle level is at or above 87.52.xx.xx. Activate the private address range selection menu.
    1. From the navigation area, click HMC Management.
    2. In the right work area, go to the Storage Server HMC Tasks section and click Query/Change IP Range.
    3. In the Query/Change IP Range window, select the confirmation checkbox and then click OK.
      Note: For HMC rebuild, you set only the private IP range on the HMC. You do not run the *Convert SFI to Static IP* utility after HMC reboot.
    4. In the Private Network IP Range Selection panel, click the desired private address range.
    5. Click Yes to confirm the IP range activation. The HMC reboots automatically. When the reboot is finished, return to this MAP and continue with step 14.
  14. Reconnect the black private network cable to management console Ethernet port eth0.
    Reconnect the gray private network cable to management console Ethernet port eth3.
    See Figure 1, Figure 2, Figure 3, Figure 4, or Figure 5 depending on the management console model.
  15. Are all of the following conditions true?
    1. The management console is being reloaded to LIC bundle level 88.2x.xxx.xxx.
    2. The management console that is being reloaded is in a dual-HMC configuration.
    3. Embedded Copy Services Manager (embedded CSM) is in use on the HMC being reloaded.
    Note: You checked these conditions at the beginning of this procedure.

    Yes, all the conditions are true (LIC bundle level 88.2x.xxx.xxx and dual-HMC and embedded CSM in use). Go to step 16.

    No, not all conditions are true (LIC bundle other than 88.2x.xxx.xxx or not dual-HMC or embedded CSM not in use). Go to step 18.

  16. For bundle level 88.2x.xxx.xxx with dual-HMC configuration and embedded CSM in use, your next level of support provided you an ICS (install corrective service) level for CSM backup to use with this rebuild. Install this ICS now on the partner management console (the management console not being rebuilt).
    Note: If you have this configuration and were not provided an ICS level, contact your next level of support.
  17. Go to step 20.
  18. If this configuration is a dual-HMC configuration and you are reloading the primary management console (HMC1), find managed systems on the primary management console.
    1. From the navigation area, click Storage Facility Management.
    2. From the bottom Tasks area, click Add Managed System.
    3. In the Add Managed Systems panel, select Find Managed Systems.
    4. In the Add Managed Systems panel, enter the addresses from Table 5 in the Beginning IP Address and Ending IP Address text boxes. Click OK.
      Table 5. Beginning and ending IP addresses
      Address range in use Enter for beginning IP address Enter for ending IP address
      9.xx.xx.xx 9.16.0.5 9.16.0.100
      10.xx.xx.xx 10.236.0.5 10.236.0.100
      172.xx.xx.xx (default) 172.17.0.5 172.17.0.100
      192.168.xx.xx 192.168.240.5 192.168.240.100
    5. In the Add Servers panel, two systems are displayed by IP address.
      Select both systems and enter hmc2fsp in the Password text box. Click Continue.
      Note: For model 961 or earlier, if the management console is in a "2x2" configuration (manages two storage facilities), four systems are displayed. In this case, select all four systems.
      Note: If the utility reports the message No systems have been found in the range of IP addresses specified, continue to step 19. This can occur when the HMC automatically configured the managed systems.
    6. In the Confirm Add panel, the selected systems are displayed.
      The operation to add these systems does not take more than a few minutes. Click Add.
  19. Ensure that both of the DS8000® private network connections (Interface eth0 and Interface eth3) are working properly. Use the Network Topology Tool to ensure that both LPAR nodes are displayed as Active from both interfaces. Example:
    Interface eth0: Full duplex link
      Partition SF75ABCD0ESS01: Active
      Partition SF75ABCD0ESS11: Active

    Interface eth3: Full duplex link
      Partition SF75ABCD0ESS01: Active
      Partition SF75ABCD0ESS11: Active

    See MAP7001 Using the network topology tool.

    Note: It takes up to 10 minutes for the managed systems (CEC enclosures) to be discovered automatically by the HMC and then the RMC communication to the CEC LPARs to be established. This discovery and establishment is a prerequisite before the next step. When reloading the primary management console in a dual-HMC configuration, this 10-minute period starts after the managed systems are found in step 18.
  20. Use the CDA process to update the HMC LIC code now.
    1. Use the Updates > Acquire Code Images... menus to acquire the bundle.
    2. If removable media is used, do not insert the media until prompted.
    3. For more information, see MAP6205 Updating the management console LIC bundle.
    4. Return to this step when the HMC LIC update is complete.

    The HMC must be updated to the exact bundle level it was running, or restore of HMC critical data fails. The HMC is rebooted as part of the CDA process.

    Note: When logging in after the LIC update, you might receive the following message:
    RMC communication could not be established to the LPARs; unable to determine the status of Preloaded code.
    This message is normal because critical console data is not yet restored. Click OK to close the message window.
  21. Is the management console being rebuilt to release 8.2 (LIC bundle 88.2x.xxx.xxx) ?
    • Yes, the management console is being rebuilt to LIC bundle level 88.2x.xxx.xxx. Go to step 22.
    • No, the management console is being rebuilt to a LIC bundle level other than 88.2x.xxx.xxx. Go to step 23.
  22. If this configuration is a dual-HMC configuration and you are reloading the primary management console (HMC1), find managed systems on the primary management console.
    1. From the navigation area, click Storage Facility Management.
    2. From the bottom Tasks area, click Add Managed System.
    3. In the Add Managed Systems panel, select Find Managed Systems.
    4. In the Add Managed Systems panel, enter the addresses from Table 6 in the Beginning IP Address and Ending IP Address text boxes. Click OK.
      Table 6. Beginning and ending IP addresses
      Address range in use Enter for beginning IP address Enter for ending IP address
      9.xx.xx.xx 9.16.0.5 9.16.0.100
      10.xx.xx.xx 10.236.0.5 10.236.0.100
      172.xx.xx.xx (default) 172.17.0.5 172.17.0.100
      192.168.xx.xx 192.168.240.5 192.168.240.100
    5. In the Add Servers panel, two systems are displayed by IP address.
      Select both systems and enter hmc2fsp in the Password text box. Click Continue.
      Note: For model 961 or earlier, if the management console is in a "2x2" configuration (manages two storage facilities), four systems are displayed. In this case, select all four systems.
      Note: If the utility reports the message No systems have been found in the range of IP addresses specified, continue to step 23. This message can occur when the HMC automatically configures the managed systems.
    6. In the Confirm Add panel, the selected systems are displayed.
      The operation to add these systems does not take more than a few minutes. Click Add.
  23. Ensure that both of the DS8000® private network connections (Interface eth0 and Interface eth3) are working properly. Use the Network Topology Tool to ensure that both LPAR nodes are displayed as Active from both interfaces.
    Note: Run this step even if it was run before using the CDA process to update the LIC bundle level.
    Example:
    Interface eth0: Full duplex link
  Partition SF75ABCD0ESS01: Active
  Partition SF75ABCD0ESS11: Active

Interface eth3: Full duplex link
  Partition SF75ABCD0ESS01: Active
  Partition SF75ABCD0ESS11: Active

    See MAP7001 Using the network topology tool.

    Note: It takes up to 10 minutes for the managed systems (CEC enclosures) to be discovered automatically by the HMC and then the RMC communication to the CEC LPARs to be established. This discovery and establishment is a prerequisite before the next step.
    When reloading the primary management console in a dual-HMC configuration, this 10-minute period starts after the managed systems are found in step 18 or step 22.
  24. Are both LPAR nodes displayed as "Active" from both interfaces?